Policies

Booking Policy

All you need to know about booking with EirStay

Check-in & Check-out Times

Check-out time is 11:00 AM and check-in time is 4:00 PM. Our properties are generally fully booked and our cleaning staff need this window to clean the entire property before the next guests arrive. Earlier check-in can sometimes be organised but can only be confirmed on the day of arrival.

Cancellation Policy

Full Refund

For cancellations made 30 days before arrival

Non Refundable

For cancellations made 14 days before the reservation commences

No Refund

For cancellations made less than 14 days before check-in

Payment

Payment for each booking must be made in full before the arrival date or before a booking can commence at all EirStay properties.

Capacity

The maximum listed capacity of each property cannot be exceeded. For example, our 1 Bed properties have a maximum capacity for 2 people. A 2 Bed property sleeps a maximum of 4 people. Only the guests referenced at the time of making the reservation are allowed to stay at the property.

Housekeeping

We offer a full housekeeping service that can be booked at an extra cost to your reservation. A 24-hour notice period is required to book a visit from our team.

House Rules

  • No smoking or vaping within or directly outside the property
  • No pets allowed
  • No parties or functions to be held at the property
  • Noise must be kept to a respectful level at all times, with particular emphasis between 10pm and 7am

Keys & Access

Most EirStay properties operate a self check-in system with keys retrieved from a lockbox. Keys are made available in the lockbox by 4:00 PM on check-in days.