Frequently Asked Questions

All our properties are self check-in, so you can arrive at your convenience without needing to meet anyone. Once your booking is confirmed, you'll receive detailed property information including directions and local tips. On the morning of your arrival, we'll send a step-by-step guide with door codes and entry instructions, making the whole process straightforward and stress-free. If you have any trouble at all, our team is just a phone call or message away.

We operate at full capacity for the majority of the time, and due to our thorough professional cleaning schedules, early check-ins are not always immediately available. That said, we completely understand the need — especially if you're arriving on an early flight or coming from abroad. We always do our best to accommodate early arrivals and can confirm availability on the morning of your check-in day. Just let us know your plans and we'll work with you.

We aim to keep our cancellation policy fair and transparent. A full refund is provided for cancellations made 30 days or more before your arrival date. If you cancel between 14 and 30 days before your stay, a 50% refund will be issued. Unfortunately, we're unable to offer refunds for cancellations made less than 14 days before check-in, as the apartment will have been held for you. We recommend booking with flexibility in mind, and we're always happy to discuss date changes as an alternative to cancellation.

Yes, every EirStay apartment comes equipped with a Smart TV so you can enjoy your favourite entertainment just like you would at home. You can stream from a wide range of apps including Netflix, Disney Plus, Amazon Prime, YouTube, Spotify and more — simply sign in with your own account. It's perfect for unwinding after a long day of meetings or exploring the city.

We offer an average of 500mb high-speed broadband across all of our properties. Whether you're joining video calls, uploading large files, streaming in 4K, or simply browsing, you'll enjoy a fast and reliable connection throughout your stay. Our Wifi is business-grade and designed to support uninterrupted remote work, making it ideal for professionals and digital nomads.

Each EirStay apartment features a fully equipped, modern kitchen so you can prepare meals just as you would at home. You'll find a Washer/Dryer, Dishwasher, Oven with Induction Hob, Fridge/Freezer, Kettle, Toaster, and a full set of cookware, utensils, plates, glasses, and cutlery. We also provide basic cooking essentials like oil, salt, pepper, and tea and coffee to get you started. It's perfect for saving on dining out, especially during longer stays.

We offer a complimentary weekly cleaning service for all bookings of 14 days and longer. This includes a full replacement of towels and bed linen, along with a thorough professional clean of the entire apartment. For shorter stays, your apartment will be spotlessly cleaned and fully prepared before your arrival. If you'd like additional cleans during a shorter booking, we can arrange that for an extra fee — just ask.

All EirStay properties are carefully chosen with ease of travel in mind — convenient transport links are always a top priority. Dublin is a very walkable city, and most of our apartments are within easy reach of bus stops, Luas tram lines, and the DART rail. Taxis are readily available through apps like Free Now and Uber. We also recommend Dublin Bikes for short trips. Check our Dublin Guide page for comprehensive transport information tailored to each area of the city.

While many of our city-centre properties don't include dedicated parking, our team is well-versed in local parking options and can point you in the right direction. We can advise on the nearest public car parks, on-street parking zones, overnight rates, and any permit options that may be available. If parking is a priority for your stay, let us know when booking and we'll help you find a property with the most convenient access.

We want you to feel at home from the moment you walk through the door. Each apartment is stocked with fresh towels and bed linens, toilet roll, hand soap, shower gel, tea, coffee, sugar, milk, and kitchen cooking essentials including oil, salt, and pepper. We also include a limited supply of dishwasher tablets and laundry pods to get you started. For longer stays, our weekly cleaning service replenishes towels and linens so you don't need to worry about a thing.

Yes, absolutely. We can provide the full postal address and Eircode of your property so you can receive mail, packages, and deliveries throughout your stay. This is especially useful for business travelers expecting work materials, or for anyone relocating who needs to receive important documents. Just let us know if you need the address details in advance of your arrival.

Absolutely. Our 500mb high-speed broadband is more than capable of handling video conferencing on platforms like Zoom, Microsoft Teams, and Google Meet — even with multiple devices connected at once. Many of our guests work remotely full-time from our apartments and consistently report a seamless experience. Whether you're on back-to-back calls, sharing your screen, or uploading large files, you won't experience any lag or dropouts. It's one of the things our business guests value most.

Yes, each apartment includes a dedicated workspace with a comfortable desk and chair, positioned with good natural light and plenty of power outlets nearby. We understand that a proper work setup makes all the difference, especially for longer stays or intensive work periods. The space is designed to feel professional and comfortable, so you can be just as productive as you would in an office — whether you're here for a few days or a few months.

Of course — and many of our guests do. Subject to availability, we're always happy to extend your booking. Simply get in touch with us as early as possible so we can check the calendar. In most cases, you'll be able to stay in the same apartment without any disruption. If for any reason your current property isn't available for the extended dates, we'll work with you to find a suitable alternative nearby. We also offer better rates for longer stays, so an extension could work out very cost-effectively.

Yes, we can provide detailed, professional invoices and receipts that are fully suitable for corporate expense claims and company reimbursement. Just provide us with your company name, address, and any reference numbers you'd like included, and we'll prepare everything for you. We regularly work with corporate clients and relocation companies, so we're very familiar with the documentation requirements. Invoices can be issued during or after your stay — whichever suits you best.

Yes, we offer attractive discounted rates for stays of one month or longer, and we're happy to put together a tailored quote based on your specific needs. Whether you're relocating to Dublin, here on a work contract, between homes, or simply exploring the city for an extended period, a longer stay with EirStay is a comfortable and cost-effective alternative to traditional rentals. Our apartments come fully furnished with all bills included, so there's no need to worry about setting up utilities, buying furniture, or signing a long lease.

For longer-term stays, we're happy to discuss the use of the property address for official purposes. This can include PPS number applications, setting up an Irish bank account, registering with a GP, or other administrative requirements that come with settling into life in Dublin. We understand how important this is for anyone relocating, and we want to make the transition as smooth as possible. Please get in touch with us in advance so we can arrange everything and ensure you have the documentation you need.

Our minimum stay is typically 3 nights, though this can vary depending on the property and the time of year. There is no maximum stay — we regularly welcome guests for weeks, months, and even longer. In fact, many of our guests are professionals on extended work assignments or people in the process of relocating to Dublin. For stays of one month or more, we offer discounted long-term rates, and our complimentary weekly cleaning service kicks in for bookings over 14 days. The longer you stay, the more at home you'll feel.

Yes, everything is included. Your nightly rate covers electricity, heating, water, high-speed 500mb Wifi, and all building service charges. There are no hidden costs, no surprise bills, and no meters to worry about. This makes budgeting straightforward, especially for longer stays — you'll know exactly what you're paying from the start. It's one of the key advantages of choosing EirStay over a traditional rental, where setting up and managing utility accounts can be time-consuming and unpredictable.